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IT Field Engineer - 1st Line

  • Job Ref: KT/Field IT
  • Job Type: Permanent
  • Location: Southend-on-Sea
  • Salary: £23,000 pa
Date Posted: 9th May 2019

Job Description

Job Description - 1st Line Field Engineer

Our client is a well established and fast-paced 'managed service provider’ servicing clients throughout the South East of England, are currently seeking a 1st Line IT Field Engineer to work alongside their growing team.

Your responsibilities:

  • Working as a member of the field support team, providing 1st line break/fix support to clients both remotely and onsite
  • Installation, configuration, maintenance, and troubleshooting of end user hardware, software and peripheral devices
  • Administer and maintain end user accounts, permissions, and access rights
  • Ensure that all requests from users are logged, updated and closed in line with operational level agreements

Technical expertise:

  • Windows Desktop Operating Systems, Windows 7 & Windows 10
  • Office 2013, 2016 & Office 365 Applications
  • Good understanding of general Network and Networking concepts (wired and wireless) - TCP/IP, DHCP, DNS, Routers, Switches, Firewalls, Wireless Access Points

The candidate

  • Minimum of 1 years experience working within a similar role
  • Confident communicator both face-to-face and over the phone
  • Strong team player and goal focused
  • Excellent customer services skills
  • Positive and can-do attitude

The Package

  • Salary £21,000 - £23,000 DOE
  • Monday - Friday 8:00am - 6:00pm (shift patterns between these times)
  • Pension scheme
  • Holiday entitlement
  • Close to train station
  • Off street parking

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